How do I start my first order?
Send the product link, chosen variation, quantity and destination country and city. Our team will clarify availability, the purchase method and the costs to confirm before you pay.
Can I buy one item rather than a wholesale batch?
Ask about the specific listing. Minimum quantities and whether different colours can be combined are set by the seller. We can discuss a single-item enquiry, but availability and any extra costs need confirmation.
Can I purchase myself and use forwarding only?
Discuss this with our team before checkout. Forwarding availability, the correct receiving details and parcel identification must be confirmed first. Do not send goods to an address found in an old message or another service’s guide.
What should an order quote include?
Request separate amounts for the goods, delivery within China, buying assistance and international shipping. Ask whether packing, storage, payment conversion and destination charges are included or still to be confirmed. Keep the agreed breakdown.
How do I pay for an order?
The available payment method, currency, recipient and payment stage are confirmed directly for your order. The website does not take payment. Before transferring money, check the order reference and recipient details with your contact person.
Is a quote request a confirmed booking?
No. The form helps you prepare an enquiry for the team; it does not place an order or reserve a rate. A purchase or shipment proceeds only after the details, price and relevant conditions are agreed.
How do I get the receiving address in China?
Contact the team about your order first. If forwarding is agreed, request the current address, recipient details and the reference to include on the parcel. Share the seller’s tracking number once the goods have been dispatched.
Can several orders be combined into one parcel?
Ask before the goods arrive. Consolidation depends on the contents, arrival dates, packing needs and route. It does not always reduce the total cost; request the final dimensions, weight and quote before deciding.
Are inspection and storage included?
Do not assume they are included. Agree the inspection scope, photos needed, storage period and any fees before arrival. A visual check cannot by itself establish authenticity, hidden defects or long-term performance.
How are shipping cost and delivery time confirmed?
The team checks the goods, destination, packed weight and dimensions against available routes. Ask for the dispatch conditions, estimated transit time and exclusions. Seller preparation and customs processing may affect the overall timeline.
Can batteries, liquids or branded goods be shipped?
These need a product-specific review before purchase or warehouse delivery. Send the composition or technical specifications and supporting product information. Availability of a listing does not establish that the item is accepted on your route.
What documents should I keep for the shipment?
Keep the product listing, seller invoice or order confirmation, proof of payment and an accurate item description. The team will confirm which documents are needed for your shipment and any destination processing. Do not understate the contents or value.
How can I track my parcel?
Ask the person handling your order for the current shipment reference and carrier details. Tracking may change between delivery within China and the international or local leg. Use the link provided for the relevant stage.
What should I do if an item is damaged or missing?
Keep the packaging, shipping label and all received items. Photograph the parcel and the issue, then contact the team promptly with your order reference. Follow the agreed carrier and seller claim process; an outcome cannot be promised in advance.
Can I cancel or return a purchase?
Contact the team as soon as possible. The options depend on the seller’s rules and whether purchase, local delivery or international dispatch has already happened. Confirm return eligibility, deadlines and all related costs before sending anything back.
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